How Hoval stopped contacting its logistics service providers individually by email
The logistics team at Hoval is responsible for road freight to Vaduz and ocean freight to and from China. Today, Hoval uses Oyaso exclusively for larger FTL (Full Truckload) shipments that require a tendering process, while the majority of transports are handled as less-than-truckload (LTL) or groupage shipments and do not require tendering.
What previously meant contacting each freight forwarder individually via Outlook, manually consolidating quotations, and working without reliable reporting has now become a fully digital process - clear, efficient, and providing complete transparency across every freight forwarder and every shipment.
Headquarters: Liechtenstein
Road Freight Import & Export
Ocean Freight Import & Export
Active Oyaso Users
Hoval – Responsibility for Energy and the Environment
Hoval is an internationally operating manufacturer of heating, ventilation, and air conditioning (HVAC) systems headquartered in Vaduz, Liechtenstein. The company develops and manufactures technologically advanced solutions for residential, commercial, and industrial buildings, including heat pumps (the Belaria series for air-to-water and brine-to-water applications), gas and oil heating systems, biomass solutions, comfort ventilation systems, and industrial climate solutions such as RoofVent and TopVent for large buildings with high ceilings.
Hoval is committed to energy efficiency, renewable energy, and long-lasting product quality, with the goal of measurably reducing both customers' CO₂ emissions and resource consumption. Its products are distributed worldwide and are used in numerous reference projects across residential construction, hospitality, industrial, and commercial sectors.
Hoval's logistics team is responsible for European road freight imports and exports to and from Vaduz, as well as full-container ocean freight imports and exports to and from China. Oyaso is used exclusively for larger FTL (Full Truckload) shipments that require a tendering process, while the majority of transports are handled as groupage shipments and are not tendered through the platform.
Manual, fragmented, and without a data foundation – how transport procurement at Hoval worked before Oyaso
Before Oyaso, transport procurement at Hoval for larger FTL shipments (Full Truckload shipments) was a manual process. For these tenders, the workflow was: open a template, adapt it, send it individually to each freight forwarder, wait for responses, collect offers from different inboxes, compare them manually, and award the shipment. Then start the process all over again.
However, the majority of transports were handled as groupage shipments and were not tendered. KPI analyses? Not available. The process worked — but it consumed time that the team simply did not have.
One email per freight forwarder – for every single FTL shipment
Despite having templates, every tender for larger full truckload shipments was a manual task. Offers were received through different channels, had to be consolidated, and compared manually. What sounds like a routine process was, in practice, a daily time-consuming task without any structure.
No data – and therefore no basis for negotiations
Who responds how often? Which freight forwarder is the most reliable on a specific route? What does an FTL shipment cost compared to the market? There were no data-driven answers to any of these questions.
No overview of who is currently handling shipments
Without a central platform, it was difficult to see which service providers were active, which FTL shipments were in progress, and what they cost. The existing freight forwarder network was in place — but it could not be effectively managed.
Use your own partners – but how without creating chaos?
The team wanted to work with its trusted freight forwarders for larger tenders, rather than using an open freight marketplace. What was missing was a solution that enabled exactly that: structured, controlled, and without risk.
Why Hoval chose Oyaso after an internal cost-benefit analysis – and what has changed since then
Hoval uses Oyaso exclusively for larger FTL shipments (Full Truckload shipments) that require a tendering process. The majority of transports continue to be handled as groupage shipments and are not managed through the platform.
For FTL tenders, Hoval decided to use Oyaso after conducting an internal cost-benefit analysis — and because the system delivers exactly what the team needs: simplicity, clarity, and efficiency. In addition, Oyaso has acted as a partner from the very beginning, rather than just a software provider.
One request – all service providers at the same time
For larger FTL shipments, instead of sending individual Outlook emails, a structured request is sent to all relevant freight forwarders simultaneously. Offers are returned in a comparable format — no manual consolidation, no searching through email threads, and no wasted time.
Compare and award – in one step
For FTL shipments requiring a tender process, all offers are displayed in a structured format on a single platform. The shipment can be awarded with one click and is automatically transferred to the service provider. What previously required multiple steps and involved switching between different tools is now a single streamlined process.
KPI data that simply did not exist before
Response rates, costs per route, award rates per freight forwarder - for FTL tenders processed through Oyaso, everything is automatically recorded and available at any time. The team now has a data foundation that enables informed decision-making.
Using trusted freight forwarders strategically
For these larger FTL tenders, Hoval works exclusively with its trusted service providers. Oyaso makes this network manageable: who receives which shipments, on which routes, and under which conditions — transparently, traceably, and in a partnership-based way.
Two things the team can no longer work without today
The freight forwarder individual report: the management tool that was missing before
For each freight forwarder, the report provides instant insights: How often do they respond? How many shipments do they receive? What are their costs on each route? How do they perform compared to others? These are not just nice-to-have insights — they are the foundation on which Hoval now conducts negotiations, evaluates partners, and makes decisions. Data that simply did not exist before.From shipment orders to supplier management – Oyaso grows with Hoval
What started with transport requests is now evolving further: Hoval is currently evaluating the use of Oyaso for supplier pickups as well. In the future, existing and new suppliers are planned to be tendered and managed through the platform. Not because there is a new feature — but because the team has learned what is possible when a system truly works.- René Kohn
Head of Transport, Hoval Group
- Maximilian Martin
Material Manager / Order Center, Hoval Group
What one year of Oyaso at Hoval means in numbers
With a small, well-coordinated logistics team, Hoval manages road freight to Vaduz and ocean freight to and from China — and chose Oyaso after conducting an internal cost-benefit analysis.
The figures shown for bookings, requests, savings, and response rates refer exclusively to FTL shipments (Full Truckload shipments) processed through Oyaso. The majority of Hoval’s transports are handled as groupage shipments and are not tendered through the platform.
The numbers from the first year demonstrate what digital transport procurement means in practice.
5-digit
Spot cost savings
Spot cost savings over the past year
263
Shipments awarded
Over the past year
72%
Response Rate
Optimal partner selection and management
1,054
Requests sent
2.89 per day over the past year
569
Offers received
1.56 per day – checked for plausibility and clearly structured
1,083
Standardized cost points
Different pricing structures from freight forwarders are automatically made comparable.
The moment when transport procurement stops being a burden
Before
Hoval’s logistics team worked the way many companies do: For larger FTL shipments, freight forwarders were contacted individually by email. Offers arrived in different inboxes, were manually consolidated, and compared. KPI analyses were not available. Who responds how often, what a route actually costs, which partner is reliable - all of this remained unclear. However, the majority of Hoval’s transports are handled as groupage shipments and are not tendered.
The Decision
After conducting an internal cost-benefit analysis, Hoval decided in favor of Oyaso. The deciding factor was not only the functionality, but also the way of working together: straightforward, solution-oriented, and partnership-based.
Today & what comes next
For the larger FTL shipments processed through Oyaso, the team now manages all transports in a structured, transparent, and data-driven way. Five-figure spot cost savings, a 72% response rate, and complete service provider analyses available at the click of a button. The majority of Hoval’s transports continue to be handled as groupage shipments and are not tendered through the platform. Hoval is already looking ahead: a project is currently underway to also tender and manage supplier pickups through Oyaso.
What started as a solution for a time-consuming daily process has become a strategic management tool today - and tomorrow, the foundation for a fully digital transport chain.
Why software?
Simple. Clear. Efficient. Those are the team’s words - not ours.
When asked why Hoval chose Oyaso, the answer comes without hesitation. Oyaso is used exclusively for larger FTL shipments that require a tendering process. Not because of a long list of features. Not because of a presentation. But because the system works in day-to-day operations – and because the collaboration has been partnership-based from day one.
The majority of Hoval’s transports continue to be handled as groupage shipments and are not processed through the platform.
It gets the job done - without unnecessary overhead
For the larger FTL shipments that Hoval tenders, the team does not need a system that impresses. It needs one that works: request sent, offers received, shipment awarded. Oyaso delivers exactly that - without a steep learning curve, without unnecessary complexity, and without friction in daily operations. The vast majority of transports remain unaffected and continue to run as groupage shipments outside the platform.
KPI data that simply did not exist before
Response rates, costs per route, award rates per freight forwarder - before Oyaso, none of this could be evaluated for the tendered FTL shipments. Today, this data is available at any time and provides the foundation for strategic decisions in transport management. Groupage shipments continue to be handled separately and are not managed through the platform.
A partner that thinks ahead - not just a tool
What Hoval values most about Oyaso cannot be found on a data sheet: the close, solution-oriented collaboration. Oyaso thinks along with the team, responds quickly, and grows with the company’s requirements - even as they continue to evolve, such as with the planned supplier pickups. At the same time, the scope of use remains clear: Oyaso for larger, tender-based FTL shipments, while groupage shipments continue to be handled outside the platform.
What Hoval has achieved, you can achieve too.
Oyaso is the transport management platform for companies that want to stop requesting quotes from freight forwarders individually by email. We digitalize road freight, ocean freight, and supplier pickups – structured, measurable, and partnership-based.
Five-figure spot cost savings. 263 bookings. A 72% response rate. And a team that today describes the solution as: simple, clear, and efficient.
This is not a promise – these are the results of a real customer after one year.
Multimodal Transport Platform
Rate calculation for road freight & ocean freight
Real-time reporting & freight forwarder analysis
Specialized for the manufacturing industry