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Data protection when using the OYASO SaaS application

Transparency and trust are important to us. Therefore, we would like to inform you below about how we handle your personal data.

Scope

This privacy policy applies exclusively to the use of our SaaS application by the employees and users of our customers. It does not apply to visitors of our public website, nor to freight forwarders and their employees who submit and manage freight offers.

Data processing is the responsibility of the customer

OYASO generally processes personal data as a data processor for our clients. Please refer to the Data processing agreement for full details of these processing operations. Your company’s specialist contact person will answer any questions you may have regarding processing and use of your data. You can also contact us at any time at datenschutz@oyaso.com. Please contact us, we will be happy to help you.

Processing under the responsibility of OYASO

In exceptional cases, OYASO processes personal data under its own responsibility:

Support-Chat

Responsible

The entity responsible for data processing in connection with the chat function is:
OYASO GmbH
Charlottenstraße 16
10117 Berlin
datenschutz@oyaso.com

Purposes of processing

When you use the chat, we process your information (e.g., name, contact details, message content) in order to:

  • To process your request,
  • to document communication within the framework of the existing business relationship,
  • to further develop our cooperation and to offer you suitable deals,
  • We will use feedback and suggestions to improve and further develop our application within the framework of product management.

Legal basis

The processing is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 TDDDG (storage and access to information in your terminal device).

Further use within the framework of the existing business relationship and for the improvement and further development of our application is additionally based on Art. 6 para. 1 lit. b GDPR (contract) or Art. 6 para. 1 lit. f GDPR (legitimate interest in structured customer support and the continuous optimization of our services).

Storage duration

Chat content is stored in our CRM system and generally retained for the duration of the existing business relationship. Storage beyond this period only occurs if legal retention obligations exist or legitimate interests require it.

Recipient

The data is processed within our company by support, sales, and product teams.

We use a technical service provider with EU data hosting to provide the chat and CRM functions.

Third-country transfer

Within the framework of the systems used, processing may also take place outside the European Union. In these cases, we ensure an adequate level of data protection through appropriate safeguards in accordance with Art. 44 et seq. GDPR.

Cancellation

You can withdraw your consent at any time with effect for the future.

Your rights

You have the legal rights to information, rectification, erasure, restriction of processing, data portability and to lodge a complaint with a supervisory authority.